Terms of Use

1. Eligibility

You must be at least 18 to create an account. By creating one, you confirm that you are.

2. Your account

One account per person. Give accurate details and keep them up to date. Your profile photo must be a clear, current photo of you, taken in the app, because staff use it to confirm who you are at check-in. Keep your login details private. You are responsible for activity on your account unless you tell us promptly that it has been compromised.

3. Memberships and payments

1. Membership plans, prices and branch access are shown in the app and at our branches. Prices are in Nigerian Naira (NGN).
2. You can pay by card or bank through Paystack, by Ahead Wallet, or with points where the app offers it. We do not sell memberships through the Apple App Store or Google Play.
3. Plans do not renew automatically.
4. A membership runs from its start date for the period you bought. Freezes are allowed up to 30 days in a calendar year, requested in the app or at the front desk.
5. Refunds: Memberships are non-refundable once started, except where we cannot provide the service or the law requires a refund. Refunds go back to the original payment method or to your Ahead Wallet.
6. We may change prices. A change will not affect a plan you have already paid for, and we will give notice before any renewal at a new price.

4. Using the app and website

You agree not to:

• Share your account, QR code or membership with anyone else
• Use someone else's photo, account or QR code
• Abuse promotions, referrals, guest passes, points or the wallet, including through fake accounts
• Copy, reverse-engineer, resell or interfere with the app or website
• Use the app for anything unlawful, or to harass staff or other members

5. Our content

The app, website, content, brand and designs belong to Ahead Fitness or our licensors. We give you a personal, non-transferable licence to use the app for its intended purpose while you have an account.

6. Third-party services

Some features depend on third parties, such as Paystack for payments, Google Maps for delivery, and app stores for downloads. Their own terms apply to their services. Apple and Google are not parties to these terms and are not responsible for the app.

7. Health and results

The app gives general fitness information and tools. It is not medical advice. Speak to a doctor before starting exercise or a meal plan if you have a health condition, are pregnant, or are unsure.

Body composition results and bands are estimates, not a diagnosis. Meal plan outcomes, such as the expected weight change on the Lean Plan, are typical ranges, not guarantees. Results depend on your body, activity and what else you eat.

Body composition results, allergies and dietary needs are health data. We only use them with your consent, which you can withdraw at any time in the Profile settings section of the app. See thePrivacy Policy for details.

Live gym busyness (Quiet, Steady, Busy, Packed) is an estimate based on recent check-ins and may not match the gym exactly.

8. Liability

Nothing in these terms limits liability that cannot be limited under Nigerian law, including for death or personal injury caused by our negligence, or for fraud.

Otherwise, to the extent the law allows:

• We provide the app and website "as available" and do not promise they will always be error-free or uninterrupted
• We are not liable for indirect or consequential loss, or for loss caused by events outside our control
• Our total liability to you for any claim about the app is limited to the amount you paid us in the 12 months before the claim

Your rights as a consumer under the Federal Competition and Consumer Protection Act 2018 are not affected.

9. Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as power or network outages, government action, civil unrest, flooding or supplier failures.

10. Suspension, termination and account deletion

You can stop using the app at any time and delete your account in the app at Profile > Delete account. If you no longer have the app, email info@aheadfitness.ng.

We may suspend or close an account for serious or repeated breach of these terms, fraud, or abuse of staff or members. Where it is reasonable, we will warn you first and explain why.

When an account is closed, app access ends. What happens to any remaining membership, wallet balance and points is set out in section 3 and Schedule B.

11. Disputes and governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, contact us first and we will try to resolve it within 30 days. If we cannot, either of us may refer the dispute to mediation in Abuja before going to court. You may also contact the Federal Competition and Consumer Protection Commission.

12. Changes and contact

We may update these terms when the app or the law changes. We will notify you in the app or by email at least 14 days before a material change takes effect. If you do not agree, you can delete your account before the change applies. Continuing to use the app after that date means you accept the new terms.

Contact: info@aheadfitness.ng · Ahead Fitness Limited, 1, Pall Mall Plaza, Gwarinpa, Abuja.

Schedule A: Check-in and guest passes

Check-in

1. Your QR code is personal. Only you may use it to enter.
2. Staff compare you with your profile photo at check-in and may refuse entry if they do not match.
3. Your account can be signed in on one device at a time. Signing in on a new device signs out the old one.
4. If your code is shared or misused, we may suspend check-in while we investigate it and, for repeated misuse, end the membership without refund.

Guest passes

1. Guest passes are available on the plans shown in the app, in the number shown there. Unused passes expire at the end of the plan / do not carry over.
2. You issue a pass to your guest's phone number. The guest verifies it with a one-time code before the visit.
3. You must not be at the branch with your guest when they check in.
4. Guests must be 18 or over, follow house rules, and accept the guest terms and safety waiver shown during verification.
5. You are responsible for your guest's conduct while they are with you.
6. Passes have no cash value and cannot be sold or exchanged.

Schedule B: Wallet, points and referrals

Ahead Wallet

1. The wallet holds prepaid credit in Naira that you can spend only on Ahead Fitness products and services. It is not a bank account or e-money account.
2. Wallet credit earns no interest, cannot be transferred to another person, and cannot be withdrawn as cash, except as set out in point 4.
3. Wallet credit cannot be converted into points, and points cannot be converted into wallet credit.
4. We may freeze a wallet while we investigate suspected fraud or a payment reversal.

Points

1. You earn points on eligible purchases, including memberships and meal plans, at the rates shown in the app.
2. You can use points where the app offers it, including to pay for a meal plan in full.
3. Points have no cash value and cannot be sold or transferred.
4. Points never expire but all members lose access to any unused points upon deletion / closure of your account with us.
5. We may cancel points earned through fraud, fake accounts, refunded purchases or abuse of the programme.
6. We may change earning rates or rewards with 30 days' notice in the app. Points already earned keep their value for at least that notice period.

Referrals

1. You get a personal referral code in the app. Your code is not your member ID.
2. When someone joins using your code and pays for their first membership, you earn points at 5 times the normal rate on that first membership.
3. Self-referrals, fake accounts and paid or spam promotion of codes are not allowed. Rewards earned this way will be cancelled.
4. The new member must use the code at sign-up. We cannot add a code afterwards.

Schedule C: Shop, meal plans and delivery

Orders

1. The shop sells Healthy Meals, Grills and Merchandise. Prices and availability are shown in the app and may differ by branch.
2. An order is accepted when you receive a confirmation in the app. If an item becomes unavailable, we will offer a replacement or a refund.
3. Food is prepared fresh and cannot be returned once prepared. If an order is wrong, missing items or not fit to eat, tell us within 2 hours of delivery or collection, with a photo, and we will replace it or refund it.
4. Merchandise can be returned unused within 3 days with proof of purchase, unless faulty, in which case the normal consumer law rules apply.

Allergies and dietary needs

1. Tell us about allergies and dietary needs before you order. For meal plans this is a required step before payment.
2. Our kitchens handle common allergens, including nuts, peanuts, dairy, eggs, gluten, fish, shellfish, sesame, soy. We take care to avoid cross-contact but cannot guarantee any item is allergen-free.
3. Nutrition figures shown in the app are approximate.

Meal plans

1. The Lean Plan and the Build Plan are sold as 2-week or 4-week plans. Each follows a fixed meal rotation for the whole plan period.
2. You must pay the full price with one method: card or bank through Paystack, Ahead Wallet, or points. Payments cannot be split.
3. You cannot upgrade from a 2-week to a 4-week plan part-way through. Buy a 4-week plan for your next cycle instead.
4. Expected results, such as the typical 3 to 5 kg weight change on the 4-week Lean Plan, are not guaranteed.
5. Cancellation: You can cancel before the first delivery for a full refund. After that, the plan is non-refundable except for missed deliveries, which will be rescheduled.

Delivery

1. We deliver within the areas shown in the app. Orders are prepared by the nearest branch.
2. Delivery fees are based on road distance and shown before you pay.
3. Delivery times are estimates. Someone must be available to receive the order. If a delivery fails because no one is available or the address is wrong, we may charge for re-delivery.
4. Risk in the goods passes to you on delivery.